Call Handling

Missed calls = missed business opportunities. If you don’t answer your calls, your competitors will!

We have chosen to partner with an experienced UK based call handling company to offer our clients a professional, call answering and management service.

Factotum Ltd are fully committed to the partnership approach and like us, their core values focus on building strong relationships with all of their clients and staff.

If you spend a large percentage of your time travelling, delivering training, attending meetings or working in areas of poor reception and are regularly missing important phone calls – we can help.

With call handling, you’ll never miss another business opportunity

All calls are promptly and professionally answered in your company name allowing callers to assume they are talking to a member of your team.

All messages taken on your behalf are emailed to you immediately following a call, allowing you to respond appropriately and at a convenient time.

Depending on how you would like your calls to be managed, the team can answer general enquiries, take bookings and payments, make appointments, update your CRM and can even provide directions to your place of work giving you an efficient and reliable service.

The service is available for short-term cover, including holidays (minimum term 1 month), managing a temporary peak of calls following the launch of a marketing campaign or to help cover maternity leave, or long-term sickness.

 Following my holiday, I decided to continue with the call handling service as it ensures my calls are always answered, which is invaluable to me whilst I’m busy delivering training.

– First Aid Confidence

A number of packages are available, designed to suit all requirements and budgets. The Classic service as detailed below is the most popular plan for call handling and message relay:


Classic Call Answering Holiday Cover Clinic/Diary Reception

£39.95 per month*
(£1.00 per call)

£39.95 per month
(£1.00 per call)

£44.95 per month*
(£1.75 per call)

Custom made packages for you and your business

If you require more in depth conversations with your callers and management of processes such as the tasks below, we can happily discuss the best package to suit your requirements:

  • accessing your CRM to complete customer forms and fields
  • managing appointments
  • logging support calls for your technical team
  • registering delegates for an event/training course
  • taking payments via your online terminal

Please note:
Calls are answered during standard working hours: 08.30am-6.00pm Monday to Friday (except Bank Holidays).
Outside of business hours, a personalised answerphone message is used, plus email notification when any new message has been received. Alternatively, calls can automatically be diverted to another number or line.
*A one-off set-up fee from £50 applies, payable direct to Factotum Ltd.

Find out how we can help

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